Jonathan Winchester

Founder and Chief Executive - Insight6

Working in Customer Experience (CX) for the past 30 years has established Jonathan as one of the global leaders on CX transformation. As an ambitious young entrepreneur, Jonathan built a successful CX business across Australia and New Zealand in the early 1990’s. Having established the brand and reputation across Australasia, he sold the business and returned to the UK in 2006 to set up a similar business.

Today insight6 is the largest Customer Experience business in Europe, working daily with more than 600 businesses to measure, improve and motivate their teams to deliver a world-class experience. Jonathan’s no nonsense, results focussed approach has endeared him to many audiences across all sectors.

insight6 is the first business in the world to establish teams of regional CX specialists who work with local business owners initiating and facilitating the fundamental changes required to transform every customer experience. insight6 conducts thousands of mystery shops, surveys hundreds of thousands of customers, and runs hundreds of training courses, mentoring sessions and focus groups each year.

Utilising this data and a wealth of experience in the sector across the globe Jonathan’s talks motivate and energise leaders to make the necessary changes.

With an impressive track record and proven reputation as an international speaker and CEO, Jonathan will educate and inform, revealing the secrets of CX. His audience will leave the building with practical solutions, empowered and enthused to make a transformational difference……to their teams and their customers.

The WOW Factor: What is Customer Experience?

With an impressive track record and proven reputation as an international speaker and CEO, Jonathan will educate and inform, revealing the secrets of Customer Experience (CX). His audience will leave the building with practical solutions, empowered and enthused to make a transformational difference……to their teams and their customers.

Jonathan will draw on his experience to energise the audience to:
• Truly understand what we mean by Customer Experience (CX)
• Appreciate the customer’s ever-changing attitudes towards CX
• Unlock your team to deliver great CX
• Measure CX within your business to boost profits
• Define where the critical CX “moment of truth” exists within your business

The “WOW” factor is Jonathan will share with you how good the businesses within the room are at dealing with new business enquiries. More will be revealed on the day, but you will find the data fascinating and from past experiences life changing for many businesses.