gdb October Educational Seminar Hosted by Ardingly College

Improving the Customer Experience

Presenters:

Stephen MacCallaugh, General Manager, Gatwick Express

Sally Alington, Founder & CEO of Ethos Farm

In this Educational Seminar Stephen will open the session talking about improving the customer experience from an infrastructure point of view. He will demonstrate what is possible when looking at enhancing the end to end customer journey.

Sally will then discuss customer experience design and service strategies as the golden thread that should run through any customer facing operation, to support the infrastructure enhancements. Sally will explore CX mapping, crafting service standards and embedding these principles through great learning and development.

Venue:

Ardingly College, 1 College Road, Haywards Heath RH17 6SQ

Directions

Parking:

Free Parking

Date:

Friday 25th October 2019
Times:

11am - 12pm (prior to the Members Meeting)

Free for members only

(non-member guests may also attend this event free of charge, once a booking has been made to attend the Main Members Meeting)

TO BOOK THROUGH EVENTBRITE PLEASE CLICK HERE

gdb October Educational Seminar Hosted by Ardingly College

Date

25 October, 2019

Time

11:00 - 11:00

Events for you

Supercharge your network

Sep

2025

gdb Networking Raceday

Enjoy a Networking Raceday with gdb at Lingfield Park Racecourse

Sep

2025

gdb Business Breakfast

Brought to you in partnership with Crawley College, This event will provide a friendly, relaxed, and informative environment for local businesses to network and improve their business profile. With our guest speaker and a delicious full English breakfast.

Sep

2025

Membership Meet Up

Find out more about gdb and how to utilise member benefits!

See all events

Check out our

Networking Opportunities

Our networking events provide the perfect platform for you to showcase your business and your expertise. The diverse range of attendees creates a dynamic environment for exchanging knowledge, experience and insights. It's your chance to meet people from businesses of various sizes and a huge variety of sectors.

Being a member of Gatwick Diamond Business can help you achieve your networking goals. Whether you're looking to generate sales, hear from industry experts or simply get yourself out there, we're here to help.

Build relationships, raise your profile by speaking at one of our industry expert events or generate sales opportunities. Our vibrant local business community is the ultimate network.

How do gdb

networking events work?

We carefully curate a wide-reaching event programme designed to bring together like minded businesspeople to share insights. Our events are all about meaningful conversations and giving you the chance to rub shoulders with the region's best businesses.

Choose events which match your target audience and business objectives and measure which yield the best results. We have such a diverse range of events that you're sure to find something which delivers.

Relationship building is key. Our members can attest that being part of our organisation has opened up new and exciting opportunities for their business. gdb members forge valuable connections at our events - it's something we pride ourselves upon. We facilitate an engaging event programme, then the rest is up to you!

Elevate your brand by increasing its exposure to 360 member businesses and see how being a gdb member can get your voice heard and drive growth.

Supercharge your network by joining today.

Membership

Join gdb

Want to become a Member?

If you are considering joining Gatwick Diamond Business, you are welcome, as a one-off opportunity, to attend one of our Monthly Members Meetings as a guest.

These events always attract an impressive turnout and places are limited.

Please contact Mandi if you would like to be considered.

The fee is £30 (+ VAT) and is payable in advance.

Join Now!

What's next?

Call us About us Membership Members