With budgets tightening and all expenditure being scrutinised, it's a good time to evaluate your pest control provider.
The big, national brands says Cleankill Managing Director Paul Bates don't necessarily offer the best value or service.
"It's well worth looking at regional pest control companies. They can offer better value and often more transparent, fair pricing. You will also get a more personal service. With shareholders wanting better returns, the larger companies can put a lot of pressure on their salespeople who then become focused on their targets rather than the problem they are trying to solve for the customer."
Regional companies are usually large enough to afford to invest in good training, accreditations and the latest products and services, but don't have the huge overheads and marketing costs associated with national brands.
If you have a contract with a national company, Paul advises careful examination of any hidden costs and extras that may be charged alongside the charges for regular site visits. It is worth comparing the original contract with what you were actually charged.
"Pricing should be completely transparent and there should be communication after every visit so you know what has been done and why. All or our technicians use i-pads so instant reports can be sent to customers and there are no surprises," said Paul.
Accreditations and standards are something that should be checked. The European Standard for Pest Control is EN 16636 Certification (CEPA Certified®). This is independently assessed by qualified and experienced auditors with an in-depth working knowledge of the industry. Audits validate practices to a clear professional standard to ensure activities are delivered safely, effectively and within European and national regulations.
Also critical is British Pest Control Association membership and accreditations including ISO9001, ISO14001, Altius Vendor Assessment, Safecontractor, Exor, Constructionline and Achilles Health and Safety schemes.
For more details - www.cleankill.co.uk