Govia Thameslink Railway - Buy smart to skip the queues and socially distance

Passengers who need to travel by rail can help socially distance by skipping station queues and buying their weekly, monthly and annual season tickets from the comfort of their own home.

Customers of Southern, Thameslink and Great Northern can now simply buy season tickets through the train firms' free OnTrack phone app and tap their Key smartcard to their NFC-enabled smartphone (see editor's notes) to load them up, saving queuing at the station and ticket machines.

Loading up season tickets bought online in this way takes just a few minutes - much quicker than the two hours it can take for the electronic ticket to arrive for loading by tapping on one of the card readers at the station.

Customers can also view on their phone all the tickets they have on their Key smartcard and the expiry dates - again just by tapping it on to their NFC-enabled smartphone.

Angie Doll, Managing Director of Southern and Gatwick Express, said: "Using our Key smartcard and smartphone technology can really save you time queuing at the station, which will also help you socially distance. It's one of the many ways we are helping those who must travel.

"Please think, 'Is my journey really necessary?' If it is, avoid the busiest times of the day, in particular from 6am to 7.30am, wear a face covering, and wash or sanitise your hands before and after each trip."

Season tickets loaded on to the Thameslink, Great Northern and Southern Key smartcards can now be used to and from stations on the South Western Railway network, such as Southampton, Salisbury and Winchester. The smartcard is already accepted across Southeastern and Greater Anglia.

E-tickets, which are stored on the phone instead of a smartcard, are also available on many routes to further assist social distancing.


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