HSBC UK Announces Package of Support for Customers Affected by COVID-19

Published: 12 Mar 2020

HSBC UK announces a package of support for customers as they tackle the financial impact of Covid-19.
For personal customers in financial difficulty, this could include:
• Short term support through reduced or deferred payments for mortgages, with longer term support through extending the remaining term of their mortgage, switching rates or switching part or all to interest-only mortgage arrangements • Giving customers early access to fixed rate savings accounts without closure charges • Support for customers with unsecured debt through reduced payments or breathing space to defer payments due; these solutions are tailored to individual customer need • The option of a temporary increase in credit card and overdraft limits.
Customers who wish to discuss their financial situation can visit the Help section our website (https://www.hsbc.co.uk/help/) or call us on 03457 404 404.
For business customers, the Bank has:
• allocated £5bn to help businesses that need support* • asked relationship managers to proactively contact customers to see what help their businesses need • launched a helpline to support any customer queries (08000 121 614, open 9am – 5pm Monday to Friday).
In addition, we will also consider:
• Offering repayment holidays to free up cash within businesses • Reviewing overdrafts or trade loans to allow stock to be held for longer • Providing trade finance solutions to support customers with their supply chains.
Ian Stuart, CEO, HSBC UK, said: “We know that the finances of some customers will be affected by Covid-19, so we have created this range of support measures to help them through these uncertain times.
“We’re encouraging our personal and business customers to contact us if they are concerned about their finances so we can help find the most appropriate solution for their individual circumstances.”
HSBC UK is working closely with the Government and UK Finance to identify emerging issues and make sure customers and businesses have the advice and support they need.

For tips and advice for businesses around planning for any possible disruption, visit www.business.hsbc.com/novel-coronavirus. 
For personal customers facing financial difficulty, information is available at: https://www.hsbc.co.uk/help/money-worries/

About us

Our mission is to help you grow & evolve as a business.
That also means supporting local business growth & providing a united voice in the Gatwick Diamond.
We're aiming for excellence.
Our method is proactive & determined.
Our approach? Personal & engaging.

Get in touch

Tel: 01293 440088

Membership enquiries, new and existing:
mandi@gatwickdiamondbusiness.com

Event information and booking:
events@gatwickdiamondbusiness.com

To ensure we give you the best experience on our website we use Cookies. You can change your cookie settings at any time. However, if you continue without changing your settings we will presume you are happy to receive all cookies on the gdb website. Continue