E-tickets available at more Sussex and Surrey stations, helping Southern and Thameslink passengers socially distance

Published: 14 Dec 2020

People can now travel using Southern and Thameslink smartphone e-tickets at 11 more railway stations in Sussex and Surrey, helping people socially distance, preventing the spread of Covid-19. 

Barcode readers have just been installed on ticket gates at:

·         Hassocks

·         Burgess Hill

·         Haywards Heath

·         Three Bridges

·         Horsham

·         Crawley

·         Dorking

·         Leatherhead

·         Ashtead

·         East Grinstead

·         Oxted

They allow passengers to scan e-tickets bought via the Southern OnTrack app, Thameslink OnTrack app or online at southernrailway.com and thameslinkrailway.com and displayed on their smartphones or printed out at home. 

Barcode e-ticket sales have increased in the UK from 25% of UK rail ticket revenues pre-Covid to 33% as people realise the benefits of non-contact travel. E-tickets can help passengers travel with confidence and are ideal for advanced singles, peak and off-peak singles, and peak and off-peak day return tickets. 

Another 18 Southern, Thameslink and Great Northern stations will follow across the Govia Thameslink Railway network over the coming months, in addition to the 42 stations already fitted with the technology (see editor’s notes for a full list).

Season ticket holders looking for similar Covid-safe benefits are urged to use the free Key smartcard which is also now available over most ticket office counters and not just by ordering it online, a process that would otherwise take up to five days. 

Southern Managing Director Angie Doll said: “Customers who need to travel can already do so with confidence thanks to our intensive cleaning regime and long-lasting viruscide.

“Now, by rolling out e-tickets to even more stations in Sussex and Surrey, and making our free Key smartcard available over the counter, we’re making it even quicker and easier to book tickets online, speeding our passengers’ journeys through the station, minimising contact and helping everyone to socially distance.”

Rail Minister Chris Heaton-Harris said: “Making public transport more modern and accessible is a top priority in all the work that we do. The roll-out of smartphone ticketing across the Southern and Thameslink network makes it quicker and faster for passengers to pass through stations, simplifying their journeys and delivering a more seamless experience.”

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