Rewards Training - Online Reception Skills Training

Published: 09 Feb 2021

Tuesday 16th February

|0930am to 1230pm | £129+VAT

Reception staff are often the first impression for your clients. Therefore, it's essential your reception staff have the necessary skills to make that lasting impression and handle enquiries efficiently.
This training will be delivered Online over Zoom

Course Content
· Creating a positive first impression
· Communication techniques
· Customer care skills
· Dealing with difficult situations
· Telephone skills/etiquette
· The use of voice and speech
· Practising good telephone techniques

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About us

Our mission is to help you achieve your ambitions by being part of our business community - connecting, supporting, promoting, informing and boosting you and your business. That also means supporting local business growth & providing a united voice in the Gatwick Diamond.
We aim for excellence by being proactive, committed, personal, open and engaging.

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Tel: 01293 440088

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