Tuesday 16th February

|0930am to 1230pm | £129+VAT

Reception staff are often the first impression for your clients. Therefore, it's essential your reception staff have the necessary skills to make that lasting impression and handle enquiries efficiently.
This training will be delivered Online over Zoom

Course Content
· Creating a positive first impression
· Communication techniques
· Customer care skills
· Dealing with difficult situations
· Telephone skills/etiquette
· The use of voice and speech
· Practising good telephone techniques

Book Here