SMUX is a Sussex-based Customer Experience consultancy. We specifically look to work with small and medium-sized businesses to measure, manage, optimise or transform the experience your customers have of your business. We do this quite simply to drive an increase in revenue and a reduction in service costs.
We have worked with customers across many sectors, including Education, Telecoms, Publishing, Utility, Automotive and Finance, covering both B2B, B2C and B2B2C business models.
Barry Day is the founder of SMUX and your Diamond Expert. Barry has worked in the fields of User Experience, Customer Experience Management, Product Design, Service Design, Design Thinking and User Research for many years.
With a wide knowledge of techniques and experience to draw upon, Barry will be able to provide guidance and advice on your current customer experience or your desired outcomes for an improved customer experience.
Click here for our Expression of Interest Form